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New Arrivals

Carefully Selected Jewellery and Artisan-Made pieces, offering a unique mix of quality and craftmanship.

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Collections

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Bridal Jewellery with Timeless Elegance & Modern Charm
Discover our handcrafted wedding jewellery collection—where modern elegance meets timeless romance.

Blog - Mattina Sera Jewellery

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Sizing Charts

 

Bracelet Sizing Chart

 

Necklace Sizing Chart

 

 

 

Refund Policy

Refund policy

All Our Jewellery has a 6 Month Warranty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds are issued only for hidden manufacturing defects such as fading, loose settings, or Manufacturing Fault breakages. 

PLEASE NOTE: While our Jewellery is crafted to be durable and long-lasting, it is still delicate and should be handled with care. Even strong materials can be damaged by force or impact. Please note that accidental breakage, misuse, or improper handling is not covered under warranty and wont be refunded.

Please keep in mind that we do not offer Refunds or Exchanges for change of mind on any earrings and hair accessories due to hygiene purposes. We ask that you check the description of our earrings prior to purchasing, please check all measurements for sizing

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If you have received a faulty item please get in touch with us within 7 business days of receiving your item, if your item is faulty (i.e. missing stones etc) we will provide you with an option of either a replacement if the item is in stock or store credit if the item has been sold out for the amount you paid for the item.

When emailing us please include your order number and photos of the faulty item. Please email support@mattinaserajewellery.com for all faulty items. 

If you have any further questions or if your fault does it describe any of the situations above, please send us an email and include your order number for us to assess.

Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mattinaserajewellery.com

Postage / Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for any exchanges of sizing.

If your item is faulty we will provide a pre-paid return label for you to return the items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Earrings and Body Piercings, custom Products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mattinaserajewellery.com.

How to Care for my Jewellery at Home

Care instructions                     

Remember - Your Jewellery is Last to Put on in the morning and First to come off in the evening before your shower. Remember: Always put your jewellery on last, after you have applied makeup and perfume

 Being gentle with your handmade jewellery can extend its life by years! 

Caring for Your Jewellery & Understanding Tarnish

At Mattina Sera, we use high-quality, tarnish-resistant materials designed for everyday wear. While our pieces are made to last, even the best jewellery needs a little care to stay at its best.

Tarnishing is unlikely with normal use, but it can still happen if jewellery is exposed to things like harsh chemicals, or if it's not stored properly. In these cases, it’s considered natural wear and tear rather than a fault.

We always recommend following our care guide to keep your piece looking beautiful. Please note that tarnishing caused by misuse or lack of care isn't covered under warranty—but we’re always here to help with advice on how to restore the shine.

 Waterproof Jewellery

Our jewellery is designed for everyday wear and crafted with exceptional care using only top-quality materials. Each piece is made with three layers of 18K gold plating over durable stainless titanium steel, and features premium cubic zirconia crystals for added brilliance. All of our jewellery is nickel-free, hypoallergenic, and completely safe for sensitive skin.

You can confidently wear your jewellery in the shower, while swimming, or during exercise. It’s built to last, and does not tarnish or fade over time.

To maintain its shine, simply wipe your jewellery with a soft cloth after wear to remove any oils or residue. For occasional deeper cleaning, wash gently with warm water and mild soap, then dry thoroughly. Avoid harsh chemicals such as bleach or abrasive cleaners, as they may affect the finish.

When not in use, we recommend storing your jewellery in a dry place to prevent scratches and preserve its polished look.

We stand by the quality of our Brand, which is why every piece comes backed with a 6 month warranty.

Gold Filled
Keep away from chemicals, lotion, perfumes, and sunscreen. Avoid contact with pool water and salt water. Store in a Soft Jewellery pouch in a dry place.

.925 Sterling Silver & Vermeil
Keep away from moisture and water. Avoid chemicals, lotions, perfumes, and sunscreen. Avoid contact with pool water and salt water. Store in a sealed zip lock bag when not in use. 


Gemstones and Pearls 

Keep away from moisture and water. Avoid chemicals, lotions, perfumes, and sunscreen. Avoid contact with pool water and salt water.

All jewellery should be wiped with a cleaning cloth and stored in a soft pouch when not in use. Remove jewellery before bed, and avoid scratches.

Store pearls in a soft pouch or a lined jewellery box. Avoid plastic bags, which can trap moisture and damage pearls. Ensure pearls are kept away from other jewellery to prevent scratches. Pearls need moisture to maintain their lustre. Avoid storing them in dry or overly humid conditions

Non-Waterproof Gold Plated Jewellery 

 Keep Away from Harsh Chemicals

One of the primary reasons gold-plated jewellery fades is exposure to harsh chemicals. Avoid wearing your gold-plated jewellery when using cleaning agents, beauty products, or while swimming in chlorinated pools. Chemicals can erode the gold layer, causing it to fade or even completely wear off.

2. Remove Before Physical Activities

Engaging in physical activities such as exercising, playing sports, or doing household chores can subject your jewellery to friction, sweat, and other factors that contribute to fading. It is best to remove your gold-plated jewellery before engaging in such activities to minimize wear and tear.

3. Store Properly

When you're not wearing your gold-plated jewellery, store it in a cool, dry place away from direct sunlight. Exposure to sunlight and humidity can accelerate the fading process. Consider using a jewellery box or a soft pouch to protect your jewellery from scratches and prevent contact with air, which can cause oxidation.

4. Avoid Water Exposure

While gold-plated jewellery can handle occasional exposure to water, it is best to remove it before showering, swimming, or doing the dishes. Prolonged contact with water, especially if it contains chemicals or minerals, can cause the gold layer to fade or tarnish over time.

Some Medications can tarnish gold-plated jewellery faster because some medications contain chemicals that react with the base metal underneath the gold plating, leading to discoloration or tarnishing, If you are taking medication for a health condition please See below for a more detailed explanation:
  • Chemical Reactions:
    Certain medications, especially those containing sulphur or other reactive elements, can interact with the base metal (like silver, copper, or brass) that's underneath the gold plating. 

 

Mattina Sera Jewellery eGift Cards

Let them choose their perfect piece with a Mattina Sera Jewellery gift card—available in flexible amounts for any occasion.